I've shipped for Venmo, Procore, Shipt, among others over 11 years. Now on retainer — embedded, weekly delivery.
Doorstep Returns
Built 0→1 returns experience for 300K+ shoppers, shipped in under 4 months.
→ CSAT 8% above company average · 1K+ weekly orders at launch
Location Tagging
Only 8% of projects used location data. I redesigned the flow to fix the two real problems: no spatial context, and unclear ownership.
→ 2.5× more items tagged · 50% fewer duplicate entries
Digital Coach
A DEI coaching product people actually came back to. I owned the session UX, interaction model, and built the design system from scratch.
→ 63% weekly engagement · 4.7/5 satisfaction score
Punch Cards: Pay & Earn
A rewards system for 10M+ users across three merchant campaign types.
→ 8/10 users enrolled without assistance · Shipped Q3 2022
Available for retainer work via Grenzen
"Diego has been a standout product design partner. He challenges assumptions with thoughtful debate, moves quickly from discovery to clear deliverables, and takes real ownership of direction and decisions. He’s highly collaborative and brings strong AI UX thinking around conversational flows, guardrails, and explainability."
Luiz Lima • AI Team Lead @Clipboard Health