I embed in product teams and own the outcome, not just the screens.
11 years shipping at Venmo, DoorDash, Procore, Shipt, and Alteryx taught me that good design is the one that ships. Currently working on retainer through Grenzen.
Work
Shipt (shipt.com)
Led design for 0→1 returns experience, helping 300K+ shoppers self-serve returns and launching with CSAT 8% above company average.
Venmo (venmo.com)
Designed Venmo’s punch card rewards experience for 10M+ users across three campaign types, creating a system flexible enough to scale across growth offers.
Eskalera (eskalera.com)
Led Eskalera’s digital coach from concept to launch, driving a 63% weekly return rate and helping turn a DEI tool into a habit-forming product.
Procore (procore.com)
Redesigned Procore’s location workflow, increasing tagged items 2.5x and reducing duplicate entries by 50% for field teams.
"Diego has been a standout product design partner. He challenges assumptions with thoughtful debate, moves quickly from discovery to clear deliverables, and takes real ownership of direction and decisions. He’s highly collaborative and brings strong AI UX thinking around conversational flows, guardrails, and explainability."
Luiz Lima • AI Team Lead @Clipboard Health