I embed in product teams and own the outcome, not just the screens.
11 years shipping at Venmo, DoorDash, Procore, Shipt, and Alteryx taught me that good design is the one that ships. Currently working on retainer through Grenzen.
Work
Partnered with Shipt and built 0→1 returns experience for 300K+ shoppers, getting a CSAT of 8% above company average.
Designed a punch rewards system for 10M+ users across three merchant campaign types at Venmo.
Owned a digital coach app from concept to ship, got 63% weekly return rate at Eskalera.
From concept to live beta, built an AI sales coach where reps practice hard objections before they happen at Arena.
Revamped a locations tool used by only 8% of field teams at Procore. Now works as a single source of truth.
One-offs and experiments. Some shipped, some didn't.
"Diego has been a standout product design partner. He challenges assumptions with thoughtful debate, moves quickly from discovery to clear deliverables, and takes real ownership of direction and decisions. He’s highly collaborative and brings strong AI UX thinking around conversational flows, guardrails, and explainability."
Luiz Lima • AI Team Lead @Clipboard Health