Industry
Delivery
Client
Shipt
Target Returns via Shipt Delivery Service
Facilitate the return of goods to Target's facilities.
It’s inevitable that sometimes a product purchased online doesn’t meet expectations, prompting a return and a refund request. To streamline this process, Target partners with Shipt, a service that picks up the item from the customer’s home, delivers it to Target’s facilities, and facilitates the return and refund when applicable. This project was part of a pilot program Shipt launched across several metro areas. We designed a seamless experience for drivers, enabling them to efficiently locate the customer’s home, retrieve the item, and return it to Target. The process was carefully crafted to be intuitive, eliminating friction at every step to ensure a smooth and hassle-free experience for both drivers and customers.
Launch, test and iterate
The pilot was successfully launched in 20 metros to start gathering feedback from drivers where Shipt was going to learn how effective this process is. More metros to come as adoption becomes higher.
STORIES
Dive into the stories of people that have noticed a difference when working with me.
Diego has demonstrated solid skills and dedication, significantly contributing to Procore design projects. Deliverables have consistently been of high quality considering design guidelines, time windows and team requirements"
Karen Fojas
Design Leader @Procore
Diego's speed and efficiency never ceased to impress me. Diego tackles complex challenges with incredible speed while maintaining top-quality results. He anticipates issues, adapts quickly, and executes flawlessly, keeping projects moving seamlessly. Beyond his efficiency, he’s a fantastic collaborator—proactive, insightful, and always striving for the best outcomes.
Marcelo Paiva
Head of Design @Clear Company
Diego is a talented UX designer and a pleasure to work with. He approaches his work with a solid understanding of users and tasks and seeks to make experiences clean and simple. He quickly absorbs requirements and generates design concepts that reduce complexity. He's also a thoughtful and willing collaborator. I've truly enjoyed working with him and would do so again gladly!
Elizabeth Benker
Design Leader @Alteryx
Diego is a world class designer, a wonderful collaborator, and take a balanced approach to working across multiple functions and stakeholders while holding to top design standards and practices. His design sense is top grade, and was a great UI evangelist. I very much appreciated how he communicated (and educated) the teams on best practices.
Debra Kadner
CEO @Eskalera
Diego adapted quickly to our design team and standards, making him deliver great designs in a timely manner.
Liz Carter
Senior Design Manager @Venmo