Target Doorstep Returns

Target Doorstep Returns

Target Doorstep Returns

Target Doorstep Returns enables Shipt customers to leave Target Marketplace items they would like returned on their doorstep for a shopper to pick up next day and return in-store at Target Guest Services. This new Return order will be offered to the shopper as a new work type and include all the standard actions & flows that exist for shoppers today.

Target Doorstep Returns enables Shipt customers to leave Target Marketplace items they would like returned on their doorstep for a shopper to pick up next day and return in-store at Target Guest Services. This new Return order will be offered to the shopper as a new work type and include all the standard actions & flows that exist for shoppers today.

Target Doorstep Returns enables Shipt customers to leave Target Marketplace items they would like returned on their doorstep for a shopper to pick up next day and return in-store at Target Guest Services. This new Return order will be offered to the shopper as a new work type and include all the standard actions & flows that exist for shoppers today.

Project details

Client

Shipt

2023

Involvment

UX Design

Project details

Client

Shipt

2023

Involvment

UX Design

Project details

Client

Shipt

2023

Involvment

UX Design

Delivery

I worked with PM and the Target team to figure out what the pilot was going to look like and how returns were going to be handled from a business standpoint.

We ended up launching a pilot for 23 areas and more coming up which will lead the team to learn more about shoppers’ desirability / interest in Returns as a new work type, and logistical feasibility when fulfilling Returns.

The team will leverage these learnings to understand where to focus strategically to ensure Returns is a success as we move forward.

I leveraged the existing design system and enabled the flow for shoppers to pick up items and return them back to Target Guest Services.

Looking forward to working together!

© 2024 Diego

Looking forward to working together!

© 2024 Diego

Looking forward to working together!

© 2024 Diego